Refund Policy
14-day money-back guarantee. If Platewise isn't right for you, ask for a full refund within 14 days of your first payment. Cancel anytime and keep access until the end of the period you've paid for.
1. Full refund within 14 days
You can get a full refund of your first payment for a Platewise subscription (Pro or Studio) if you request it within 14 days of that payment. No questions asked.
2. Cancelling
You can cancel anytime from Billing in the app. After cancelling you won't be charged again, and your paid features continue until the end of your current billing period. After that your account moves to the Free plan; your clients and plans stay available.
3. Renewals
Renewal payments after the first 14-day window aren't refundable, except where required by law. If something went wrong, such as a duplicate or unexpected charge, contact us and we'll put it right.
4. How to request a refund
- Email hello@savi-labs.online from your account email, or
- use the link in your Paddle receipt, or contact Paddle at paddle.net.
Payments are processed by Paddle.com, our Merchant of Record, which issues refunds to your original payment method. Refunds usually arrive within 5 to 10 business days, depending on your bank.
5. Your legal rights
This policy doesn't limit any refund or cancellation rights you have under the law where you live.
6. Contact
Ismayil Salmanov, Azerbaijan · hello@savi-labs.online